Refund Policy

Last Updated: May 2026

At CurvKatha, customer satisfaction is extremely important to us. We aim to provide a smooth and transparent shopping experience for every customer. Please read our refund policy carefully before making a purchase.

Refund Eligibility

Refunds are only applicable for products that qualify under our Return & Exchange Policy.

To be eligible for a refund:

  • Unboxing video is compulsory
  • A return request must be raised within 48 hours of receiving the product
  • The product must be unused, unworn, unwashed, and undamaged
  • All original tags and packaging must be intact
  • The item must pass our quality inspection after being returned

Products that fail the quality check will not be eligible for refunds.

Non-Refundable Situations

Refunds will not be issued in the following cases:

  • Requests raised after 48 hours of delivery
  • Products that have been used, washed, altered, or damaged
  • Products without original tags or packaging
  • Minor color variations due to lighting or screen settings
  • Slight measurement variations within acceptable margins
  • Sale, discounted, clearance, or promotional items
  • Shipping charges and COD charges (if applicable)

Damaged, Defective, or Incorrect Products

If you receive:

  • A damaged product
  • A defective item
  • A wrong product

Please contact us within 48 hours of delivery with:

  • Your order number
  • Clear photos/videos of the issue
  • Unboxing video (recommended for faster resolution)

After verification, we will offer:

  • A replacement
  • Store credit
  • Refund (depending on the situation)

Refund Process

Once your returned product is received and approved after inspection:

  • Refunds will be processed within 5–7 business days
  • The amount will be refunded to the original payment method

For Cash on Delivery (COD) orders:

  • Refunds may be processed via bank transfer, UPI, or store credit

Delayed Refunds

In some cases, banks or payment providers may take additional time to reflect the refund in your account. If you have not received your refund after 7 business days, please contact your bank or payment provider first.

Order Cancellation Refunds

Orders cancelled before shipment are eligible for a full refund.

Once an order has been shipped, it cannot be cancelled and will fall under the Return & Exchange Policy.

Store Credit

In certain cases, refunds may be issued as store credit instead of monetary refunds. Store credits are non-transferable and can be used for future purchases on our website.

Contact Us

For any refund-related queries, please contact us:

CurvKatha
Email: connect@curvkatha.com 
WhatsApp: 8087176971
Business Hours: Monday to Saturday | 11 AM – 7 PM

Thank you for shopping with Curve Katha — thoughtfully designed fashion for real women and real comfort.