Refund policy
Last Updated: May 2026
At CurvKatha, we strive to ensure that every piece you receive makes you feel confident, comfortable, and beautiful. If something isn’t quite right, we’re here to help.
Return & Exchange Window
Customers may request a return or exchange within 48 hours of receiving the product.
Requests made after 48 hours of delivery will not be eligible for return or exchange.
Eligibility for Returns & Exchanges
To be eligible for a return or exchange, the following conditions must be met:
The product must be unused and unworn
All original tags must be intact
The product must be unwashed and undamaged
The item should be returned in its original packaging
The product must not have any stains, perfume smell, makeup marks, or signs of use
Products that do not meet these conditions will not be accepted.
Non-Returnable Items
The following items are not eligible for return or exchange:
Products purchased during clearance or sale events
Customized or altered products
Accessories (if applicable)
Gift cards (if applicable)
Damaged or Incorrect Products
If you receive:
A damaged product
A defective item
An incorrect product
Please contact us within 48 hours of delivery with:
Your order number
Clear photos/videos of the product and packaging
Unboxing Video (compulsory)
Our team will review the issue and assist you with the resolution.
Exchange Process
Once your exchange request is approved:
Reverse pickup will be arranged where service is available
After the product passes quality inspection, the exchanged item will be shipped
Exchange is subject to product availability.
If the requested size or product is unavailable, store credit may be issued.
Return & Refund Process
Once the returned product is received and passes quality inspection:
Refunds will be processed within 5–7 business days
Refunds will be issued to the original payment method or as store credit, depending on the case
Shipping charges (if any) are non-refundable.
Reverse Pickup Availability
Reverse pickup services may not be available in some PIN codes. In such cases, customers may be requested to self-ship the product to our return address.
Reasonable shipping charges may be reimbursed upon approval.
Cancellation Policy
Orders can only be cancelled before they are shipped.
Once shipped, orders cannot be cancelled and will fall under the return/exchange policy.
How to Request a Return or Exchange
To initiate a return or exchange, please contact us via:
Email: connect@curvkatha.com
WhatsApp: 8087176971
Business Hours: Monday to Saturday | 11 AM – 7 PM
Please include:
Order ID
Reason for return/exchange
Product images (if applicable)
Unboxing video
Important Note
CurvKatha reserves the right to refuse returns or exchanges if the product does not meet the eligibility criteria mentioned above.
Thank you for shopping with CurvKatha - fashion made for comfort, confidence, and real curves.
Refund Eligibility
Refunds are only applicable for products that qualify under our Return & Exchange Policy.
To be eligible for a refund:
Unboxing video is compulsory
A return request must be raised within 48 hours of receiving the product
The product must be unused, unworn, unwashed, and undamaged
All original tags and packaging must be intact
The item must pass our quality inspection after being returned
Products that fail the quality check will not be eligible for refunds.
Non-Refundable Situations
Refunds will not be issued in the following cases:
Requests raised after 48 hours of delivery
Products that have been used, washed, altered, or damaged
Products without original tags or packaging
Minor color variations due to lighting or screen settings
Slight measurement variations within acceptable margins
Sale, discounted, clearance, or promotional items
Shipping charges and COD charges (if applicable)
Damaged, Defective, or Incorrect Products
If you receive:
A damaged product
A defective item
A wrong product
Please contact us within 48 hours of delivery with:
Your order number
Clear photos/videos of the issue
Unboxing video (recommended for faster resolution)
After verification, we will offer:
A replacement
Store credit
Refund (depending on the situation)
Refund Process
Once your returned product is received and approved after inspection:
Refunds will be processed within 5–7 business days
The amount will be refunded to the original payment method
For Cash on Delivery (COD) orders:
Refunds may be processed via bank transfer, UPI, or store credit
Delayed Refunds
In some cases, banks or payment providers may take additional time to reflect the refund in your account. If you have not received your refund after 7 business days, please contact your bank or payment provider first.
Order Cancellation Refunds
Orders cancelled before shipment are eligible for a full refund.
Once an order has been shipped, it cannot be cancelled and will fall under the Return & Exchange Policy.
Store Credit
In certain cases, refunds may be issued as store credit instead of monetary refunds. Store credits are non-transferable and can be used for future purchases on our website.
Contact Us
For any refund-related queries, please contact us:
CurvKatha
Email: connect@curvkatha.com
WhatsApp: 8087176971
Business Hours: Monday to Saturday | 11 AM – 7 PM
Thank you for shopping with Curve Katha — thoughtfully designed fashion for real women and real comfort.